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Help Center

Plain-language answers about WeatherTranslate™, severe weather alerts, and how to use the platform.

Getting Started

1

What is a Tornado Emergency?

The rarest tier of tornado alert the NWS issues, and how it differs from an ordinary Tornado Warning.

1 min read

Billing & Plans

1

Credit Pack vs Season Pass: which one fits?

How the two B2C plans differ — pricing, what you get, and when to pick which.

2 min read

Crew (B2B)

1

Setting up a crew job site

How to register a job site so its WhatsApp group receives translated NWS alerts when severe weather enters its 5-km geofence.

2 min read

Troubleshooting

1

I'm not getting alerts — what should I check?

Six quick checks if WhatsApp or email alerts haven't arrived during a severe-weather event.

2 min read