I'm not getting alerts — what should I check?

If a severe-weather event hit your area and you didn't receive an alert, run through these six checks in order. Most missed alerts are caused by one of the first three.

1. Confirm there was actually an alert in your geofence

Open /en/map and look at the polygons for your county. NWS alerts are tied to the polygon the forecaster draws, not to your county boundary. A storm 8 miles south of you may have prompted a warning whose polygon stops just before your address.

2. Confirm your account has WhatsApp entitlement

alert_credits > 0 (Credit Pack), or
season_pass_expires_at in the future (Season Pass), or
An active organizations row (Crew OSHA tier).

If none of those, the alert was sent through the free tier (web-push + email for Severe/Extreme only) — see check #4.

3. Confirm WhatsApp can reach your number

Open WhatsApp on the registered phone. Send a message to any contact. If WhatsApp itself is broken, our send to you was queued at Twilio and may already have expired.

4. Confirm your free-tier email and web-push

For free-tier users, alerts arrive via:

Email to the address on your account (check spam).
Web push if you've granted notification permission in your browser.

If both are silent, your account may not be linked to the right email — re-register the magic link.

5. Confirm the alert was Severe or Extreme

Free-tier users only get alerts for Severe and Extreme severity. Watches and Advisories require a paid plan.

6. Last-resort diagnostic

Email support@weathertranslate.com with:

Your registered email
The approximate time of the event
Your county / city

We can trace your account through the dispatcher audit log and see exactly what we tried to send and what the delivery channel returned.

Disclaimer: WeatherTranslate is an additional source for severe weather information — not a replacement for NWS, FEMA, EAS, or 911. If you're in immediate danger, call 911.